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Terms & Conditions

Return Policy


Personalized, Customized, Imprinted items and Custom Commissions: Ketubahs or other items ordered with personalization or customization cannot be returned.  

Non-personalized Items: If you are not satisfied with your purchase for any reason, we will be happy to accept a return within 10 days. Should you need to return an item, please contact us first to make arrangements. Return shipping charges are the purchaser's responsibility, as is damage or loss that may occur in transit. Any item sent for return should be insured. Once the item has been received in its original condition, we will reimburse you for the full amount paid for the order, minus any outbound shipping charges. Refunds without prior clearance with Customer Service will not be issued so be sure to contact us to receive authorization before returning any item.

Ketubahs will be customized based on the customer’s completed personalization form. The company will not be responsible for any errors due to mistakes or omissions on the personalization form provided by the customer.

We are not responsible for damage done to a product once it has been delivered including, but not limited to, paper damage due to environmental conditions, damage by calligraphers or other individuals who fill in the ketubah or framers.

We reserve the right to charge a minimum of 15% restocking fee.

Protecting Your Privacy


The information that you provide to us will be used to process your order only. Our company will never share your information with any other individuals or companies. For more information see our Privacy Policy.

We occasionally correspond with our customers via email or snail mail. To unsubscribe from this correspondence, simply email us and we will promptly remove you from our mailing list.  

Disclaimer


We make every effort to provide current and accurate information on our websites regarding descriptions, pricing and availability. On occasion, an error can occur. We will not be required to sell a product based on incorrect information on our websites. You will be notified of the error as soon as it comes to light and either party, will have the option of canceling the order. Should your order be cancelled before work has begun, you will receive a full refund if your credit card has already been charged.

We reserve the right to change prices for products and services sold on our websites, effective immediately upon posting the changes on the site. If you have already placed an order, the price that appeared at the time of your order will be honored.

We are not responsible for, and cannot guarantee, the timely delivery of a product once it is shipped. On occasion, shippers misroute packages and they are not delivered in the time specified for a particular shipping priority. This is beyond our control. Incorrect or incomplete addresses also cause delays and incur extra charges. These charges are the responsibility of the customer

Packages are insured for damage and loss. Please keep original packaging if your item arrives damaged so the shipper can process the claim.

We are not responsible for any damages incurred due to products not being delivered on time, due to shippers' errors or your failure to follow up on your order. If you have not heard from us it is your responsibility to check on your order.

We are committed to ensuring your safety and security while using our website. Your order will be taken via a secure server; all credit card information will be sent on a secure channel and will not be stored once your purchase has been approved.

All rights with respect to this website including images, format, layout and text content is the property of uberrich.net and/or the artists. It is protected under copyright law and may not be reproduced, stored or transmitted in any form or by any means, medium, electronic, mechanical, photocopy, recording or otherwise, in whole or in part, without the prior written consent of the Company.

Most products that we sell are imported. We make every effort to minimize and/or eliminate import duties however the vagaries and inconsistencies of customs departments result in the occasional order being charged import duties and or customs clearance charges. These charges are the responsibility of the customer.